Technology that supports provider-led care.
Our platform is built in-house, with guidance and insights from our world-class medical experts. Here’s how the underlying technology supports the providers and customers who use it every day.
AI
Our suite of AI tools support both customers’ and providers’ experience on the platform.
For consumers, our AI tools provide non-clinical wellness information and support, bringing in an individual’s Care Team when clinical expertise is required. For providers, our AI tools help organize information across intake, triage, documentation, follow-up, and adherence. This helps ensure that providers have relevant context when reviewing care options, supporting, but not replacing, clinical judgement. An independent provider always makes the clinical decisions.
Three principles guide our approach:
- AI should be safe, reliable, and aligned with long-term outcomes
- AI should support clinicians, not replace them
- AI’s impact should be measurable in access, quality, and adherence
Platform Technology
We have designed our platform to help the care experience feel like one continuous conversation rather than a series of disconnected steps. A custom, in-house routing system matches each inbound customer with the right resource: urgent concerns go to a provider immediately, medication questions go to the 24/7 Care Team, and account questions go to customer service.
For customers who opt in, the platform retains their history, goals, and place in their care journey, freeing customers from re-explaining themselves at each step.
